Spiller himself never stops learning, either. As a member of the NAHFA since 1999, he is constantly relying on his association’s many resources to grow his business. Late last year Spiller pored over the association’s annual Retail Performance Report, a survey of home furnishings retailers that compares stores across a range of important key performance indicators.
A key finding for Spiller was that his store was carrying too much inventory compared to retailers of similar size. As a result, he’s been reducing his stock ever since. “We’re getting rid of the losers sooner to make room for what we know has been a winner. We’re going to be a much more lean and mean company for 2016 than we were in 2015,” he says.
Given his store is in the heart of a football-crazed city, Spiller likes to quote Alabama football coach Nick Saban when it comes to running his business. “Coach Saban doesn’t focus on the competition,” Spiller says. “He focuses on what he can control, which is his football team. That’s what we want to do in 2016. We want to make ourselves the best we can be and let the competition come after us.”